eCommerce Consumer Experience Manager
Job Description
To start with, the position of eCommerce Consumer Experience Manager sits comfortably in the Finance & Data Analytics team. An incredibly diverse team that helps each other learn, grow and develop. Just how we like it! As a eCommerce Consumer Experience Manager you will be asked to drive growth through defining and executing data-driven strategy for Consumer to increase consumer experience by combining the disciplines of User Research, UX/UI, experimentation, A/B testing, and personalization. and overall drive data driven mindset in the eCommerce organisation. For this, we don’t just need you to be a knowledgeable professional but also strongly rely on your interpersonal skills as well as your drive for success. Know that you’ll have a crucial role in creating and protecting the impact we look for in our value chain. With this said, we like you to take responsibility over the following tasks:
- Be the voice of the consumer driving long term strategic decisions
- Be the go to person when translating customer pain points and opportunities (needs/behaviors/preferences) into detailed product requirements thanks to quality research
- Drive our experimentation cycle and outcome through A/B testing and more
- Set high standards for UX/UI
- Develop and further improve RFM model to guide the personalization framework and further engage our end consumers
- Be a manager for your direct reports
- Develop high performing teams and build the right talent pool and succession
Qualifications
We are looking for a user centric and problem-solving mindset person - you are the consumer advocate striving for the best experience - with a drive for excellence. Someone that holds themselves accountable and doesn’t shy away from responsibility. Given the nature of the role we feel it's important for you to have a certain level of seniority in CRO or closely related fields as well as a solid understanding of your own added value. We thrive in diverse teams and look for people that appreciate that as much as we do. We can give you a list of “must haves,” however that’s not how we view your candidacy. We do, of course, take into consideration how much experience you have with managing backlog and development and working in an ever evolving tech stack environment but ultimately, we look at the bigger picture. But to give you a bit of guidance as to what we feel is needed in this role, we’ll share our “nice to have” list with you:
- Experience with end consumer experiments
- Experience with personalization and segmentation;
- Experience with basic programming (HTML, CSS and JavaScript);
- Highly motivated and deeply curious about (guiding) consumer behavior through all channels;
- Positive attitude and strong work ethic;
- You are technical and analytical, but also creative;
- You have excellent verbal and written communication skills in English;
- Experience with training and coaching junior employees;
- Experience with white label design systems is a plus;
- Curious, investigative, challenging, motivating, analytical personality
Additional Information
Your application at JDE Peet's
If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.
The future of work is hybrid, with both office and home playing an important role. At JDE Peet's, we value meeting colleagues in the office to unleash the possibilities of coffee and tea together and we enjoy our focus time when working from home. Join us and you will experience both. Because it’s amazing what happens over a cup of coffee.
Whether or not you are with us, two, four or thirty years, it doesn’t matter. We help you build your skillsets and potential career. We offer a solid and competitive base salary and ad additional benefits to the mix. To name a few: Learning and development budget, career development, Insurances, pension plans and a minimum of 25 + 12 ADV days of paid holidays (because we care and want to offer you a healthy work – life balance)
#unleashyourpossibility #acupofamazing #LI-Hybrid
Who we are?
JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.
What’s it like to work at JDE Peet’s?
We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.
We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. We’ve worked hard to build an open, collaborative environment where you can approach anyone and be heard.
At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, or how you enjoy your coffee or tea, you can fulfil your ambitions and contribute to our success.
When you grow, we grow, and coffee & tea grows.
UNLEASH YOUR POSSIBILITY!
Find out more at https://careers-ihq.jdepeets.com/