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Customer Service Specialist Export

Supply Chain Utrecht Full-time Netherlands

Job Description

As a Customer Service Specialist Export, you will be part of the Global Business Development (GBD) Supply Chain team within the Benelux Supply Chain department.

The GBD team is responsible for the entire order-to-cash process. This makes the team the link between the internal JDE Peet's organization and the international customers. In the role of Customer Service Specialist Export, proactive communication is important. Additionally, you are the central point of contact for a group of international customers for matters such as order entry, logistics planning, export documentation, and invoicing. You independently liaise with both internal and external stakeholders to represent the customer's interests. It is a dynamic role with a high degree of autonomy regarding organizing and prioritizing your tasks.
What you will do:

  • Follow up and monitor the order process using the SAP system;
  • Proactively manage relationships with an assigned group of international customers, communicate with them about matters such as delivery times, order adjustments, and logistics optimization;
  • Identify and apply the best solutions for the customer, based on best practices in customer service and logistics;
  • Collaborate intensively with logistics service providers in Europe & the Export business team (Retail & Professional);
  • Organize and guide the export documentation process;
  • Proactively look for optimization of current workflows and participate in projects;
  • Handle possible complaints;
  • Ensure an excellent service level;
  • Prepare weekly & monthly reports.

Qualifications

  • You have a diploma at least at hbo level;
  • 1-2 years of work experience;
  • Possess good communication skills;
  • Good command of the English language, both spoken and written;
  • A pragmatic person with an eye for detail who maintains an overview in stressful situations;
  • Able to organize your work independently;
  • Good at prioritizing between operational and commercial interests;
  • As a team player, you work easily with others;
  • Preferably knowledge of Excel, Power BI; 
  • Knowledge and experience with SAP.

Additional Information

We offer:
The position is classified in job group 8 of the C&T CAO. Externally: When you work with us, you have an impact in a dynamic and ambitious environment. We work as a team, celebrate successes, and support each other. Our employees work with a diversity of like-minded colleagues in an innovative environment. Everyone is focused on doing what is right – everywhere in the world. What you do here is noticed.

Enthusiastic?
For more information about this position, you can contact Sander Dekhuijzen, sander.dekhuijzen@jdecoffee.com. If you are interested in this position, please respond to Anouk van der Schaar, Talent Acquisition Specialist.

Apply by:
You can respond to this vacancy online until March 4th. A Pre-Employment Screening is part of the procedure.

Acquisition in response to this vacancy is not desired.

Company information

For more than 270 years, JDE Peet's is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, SENSEO®, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona. 
JDE Peet's is the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE Peet's?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE Peet's: A coffee & tea for every cup.
At JDE Peet's, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.

Company Description

At JDE Peet's, you too can make an impact, just like our over 12,000 passionate employees active in more than 100 countries. We are proud that together with them, we get to play a role in the lives of millions of people every day with our strong brands such as Douwe Egberts, L’OR, SENSEO®, Pickwick, Piazza D’Oro, Jacobs, Tassimo, Moccona, Kenco, Pilao, and Gevalia. The impact our employees have on the organization, the brands, and themselves contributes to our global promise: “A coffee for every cup.” In short: What you do with us has an impact.

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